Speaking/Teaching
My ability to persuade and direct a large or small group while being entertaining and knowledgeable.
ü Developed and held sales meetings to audiences from 2 to 400 professionals.
ü Logged hunderds of hours studying and practicing correct coaching and facilitation techniques.
ü Designed curriculum and taught adults to overcome performance barriers for over 20 years.
Results: My students are well trained and highly informed, resulting in top performance and profitability.
Integrity
Honesty, punctuality, and an ability to quickly build trust are part of my character.
ü Consistent demeanor and decision making ability.
ü Believe in being early and prepared for all appointments and meetings.
ü Known for being forthright and up-front with all individuals.
Results: Able to quickly build trust and respect.
Coaching
I believe that repetition is necessary to instill a behavior in an individual and make a permanent change in behavior.
ü Started weekly 20 minute “Practice Sessions” at Gateway Newspapers which resulted in a 12% increase in sales.
ü Currently coach financial professionals from loan processing to collections.
ü After observing, my experience allows me to uncover needs areas and implement a plan to achieve the desired result.
ü Follow-up refines and instills the new behavior as a permanent skill.
Results: Through permanent change in actions reps become more confident, competent, and productive.
Leadership
My management style is to get involved and act as an example. The insight I gain allows me to give good direction and make decisions with foresight.
ü Store Manager at 20 and youngest District Manager in Tandy Name Brand history at 26.
ü Lead up to 250 employees with $200 million in sales volume.
ü Managed 18 Community Newspapers with all responsibility from sales to circulation.
Results: Consistent producer and company leader, winning over 60 achievement awards.
Mentoring
My ability to listen to others, give proper direction and solid advice as to further develop their skills.
ü Developed 4 Sales Reps who were promoted to District Sales Manager while at Idearc Media.
ü Monthly one on one meetings focus on training techniques and future direction.
Results: By assisting others to achieve their career goals, I achieve mine.
Proficient in:
Microsoft Office
Word
Excel
Power Point
Outlook
lotus Notes
CICS Systems
Publisher
Calyx
DU & LP Underwriting Systems
Avaya
Mosiax
Web Based Learning Programs
People Soft
Basic Website Development
Visio
Many other business & training programs
"As the General Sales Manager of the Mid Atlantic Telephone Center of Idearc Media Corp, I had the extreme pleasure of working with Training Specialist, Harry Kelley. He is an inspirational and insightful sales coach and facilitator, who can not only read his audience well, but ultimately help impact and drive performance. Harry has a training style that is dynamic, genuine, personable and passionate. His interpersonal and presentation skills, as well as facilitating our train-the-trainer workshops, were extremely instrumental in helping us to achieve our sales objectives."
Laura Whittinghill, former GSM Idearc Media Corp.
“As a successful sales manager myself, I can highly recommend Harry for any project large or small. Of the 3000 plus people I have come in contact with during my career, Harry Kelley is among the most talented and successful. All you need to do is watch Harry facilitate for five minutes and you will understand what real professional training is all about!”